The Al Sabaa Company is
committed to providing complete customer satisfaction to the best of its
abilities and to ensuring that all internal
procedures and practices are suitable for that purpose. The attention of staff
is especially drawn to paragraph 5.4.1 of this Manual which specifies the Company’s quality objectives.
In addition, Al
Sabaa Company complies with applicable legislation and regulations as well as
the recommendations and ethics of industry bodies
to which it subscribes. This commitment extends
to the continual improvement of quality and environmental performance together with the prevention of pollution.
To achieve this result the Company
has adopted a policy of operating a coordinated Quality
Management System meeting
the requirements of the ISO 9001:2000 standard, by providing the
framework for setting and reviewing management objectives and targets.
It is the
Company's policy to maintain an electronic communications network covering all
aspects of the services provided that links all offices and the ships being operated. While standard formats
are used, the facility exists
to adjust the format to suit the specific requirements of an
individual contract.
The Company appreciates and emphasizes to staff that the use of standard
formats is a means of ensuring that quality standards
are maintained to a consistent level thus meeting the needs and expectations of customers.
The aim of standardization is not to remove flexibility, which is certainly
a requirement in our industry, but to provide
a medium of documentation and communication
relevant to the business in general and to a specific contract in particular.
This ensures that the work undertaken can be monitored
and audited in order to confirm
compliance with the contract
and the ISO standard.
Directors and Managers have
the responsibility of ensuring that the policy is communicated and understood
by all personnel engaged in tasks
that can influence
quality matters that they are aware of their obligations under the standard
and are provided with adequate, suitable resources.
The Quality Manager is authorized to monitor and maintain the Quality Management System and to report to the Company's
Management Review Meeting
on the continued suitability and achievement
of quality objectives.
Al Sabaa Company is aware of
its responsibility to provide resources for the control of the Quality
Management System including, where
appropriate, competence, technology and finance. Maximum effort is directed towards providing satisfactory
services whilst ensuring
that any problems that do
arise are resolved
in an expedient and professional manner.
The Company's Quality Management System policy, procedures and where appropriate instructions, are documented, controlled, implemented,
maintained and communicated to all employees of the Company.
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